Frequently Asked Questions
Helpful information for shopping with Lumuvre.
Where can I find shipping charges and delivery information?
Review the available shipping options and charges at checkout. Our Shipping Policy explains order preparation, delivery estimates, and delivery enquiries.
How can I track my order?
Use the tracking information provided for your order when available. If you need help finding an update, contact service@lumuvre.com with your order number.
How do I request a return or refund?
Read our Return & Refund Policy for the applicable conditions. Contact support with your order number and reason for the request before sending anything back.
Can I change or cancel an order?
Contact service@lumuvre.com as soon as possible with your order number and the change you need. Changes or cancellations cannot be guaranteed once fulfillment has begun.
What if an item is damaged, incorrect, or missing?
Email your order number, a description of the issue, and clear photos of the item, packaging, and shipping label where relevant. Support will review the details and explain the available next steps under the store's policies.
How do I contact customer support?
Use our Contact Us page or email service@lumuvre.com. Please do not email passwords or complete payment-card details.
Company and contact information
Yunnan Zaimao Technology Co., Ltd.
Email: service@lumuvre.com
Phone: +8615946213589
Business address: Shop No. 14, South Garden, Jinse Jiayuan, Qianjing Road, Rixin Middle Road, Xishan District, Kunming, Yunnan, China